The Telephone Game

Author: Amanda

This past Friday I was making a call to another business, I dialed the seven digit number and waited for someone to receive the call. After perhaps one or two rings the call was picked up by Sprint (which was not the business I had called) the automated message that played for me said the business I was calling was no longer in business. They had an idea of who I was calling because they informed that if I stayed on the line they would give me a referral list. Confused I hung up the phone before the list could be given, I had spoken with the owner only two days prior and they had made no indication of closing up shop.

I tried the number again, this time using the area code to help it go through. Sure enough my call went to its intended receiver and I made sure to pass on what had just happened. They said that yes, Sprint was their service provider but that they were not and had no plans to go out of business. Later in the day they contacted me again after sharing some words with Sprint (I wouldn’t want to be the person receiving that call). According to Sprint, soon all providers will move phone numbers to only 10 digit numbers, failure to put the area code in means not getting a connecting call. I still want to research this a little more, but in the mean time, in case anyone calls and cannot reach our store, please try the 10 digit number 614-764-7446.